You may wish to print a copy of these documents for your future reference.
The primary purpose of our Site is to give general information about our business and the services we provide. All and any information contained on our Site is of a general nature only and does not, in any way whatsoever, constitute legal or other professional advice.
Furthermore, for the avoidance of doubt, a contractual relationship between you and us is not created by your downloading any content from our Site or by your transmitting or sending us any information through our Site.
We have taken reasonable steps to ensure that the information stated on our Site was correct, complete and up to date when published. We do not, however, make any representations or give any warranties or guarantees, whether express or implied, that any content or information contained on our Site is accurate, free from errors or omissions, complete or up-to-date.
If you choose to contact us through the enquiry fields contained on the “Contact Our Team” portion of our Site or using any of the methods listed below please note that you are not guaranteed or entitled to a reply of any kind and we are under no obligation whatsoever to reply or respond to you. We will especially not respond to or accept any speculative sales or marketing enquiries through such forms of communication.
Limitation of Liability
Except in relation to death, personal injury, fraudulent acts and any other liability which cannot be excluded or limited by Scots law, we do not accept any liability whatsoever for any direct, indirect or consequential loss or damage arising from or in connection with your use of our Site or of any information provided on our Site. You agree that our liability is excluded to the fullest extent permissible in law, irrespective of whether such loss or damage suffered by you was foreseeable or caused by our negligence.
Furthermore, to the fullest extent permitted by law, we exclude all conditions, warranties, representations or other terms, whether express or implied, which may be applicable in respect of our Site and of any information provided on it.
Our Site is made available to you free of charge.
You acknowledge that your use of our Site is solely at your own risk.
Access to our Site is permitted on a temporary basis only. We do not guarantee that our Site, or any content on it, will always be available or be uninterrupted. We may suspend, withdraw, discontinue or change all or any part of our Site without prior notice. We will not be liable to you if for any reason our Site is unavailable at any time or for any period
You are responsible for making all arrangements necessary for you to have access to our Site. You assume full responsibility for all costs associated with the necessary servicing or repairs of equipment used by you in connection with your use of our Site.
You agree to use our Site for information purposes only.
You may print off one copy, and may download extracts, of any page(s) from our Site for your personal use only. You must not modify in any way the paper or digital copies of any materials you have printed off or downloaded from our Site. For the avoidance of doubt, no right, title or interest in any downloaded/copied materials or software is transferred to you as a result of any such activity.
You must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of content on our Site must always be acknowledged.
You must not use any content or material contained on our Site for commercial purposes without first obtaining a licence to do so from us or our licensors. We are under no obligation whatsoever to grant you any such licence.
Third Party Links and Resources on our Site
Where our Site contains links to other websites and / or resources provided by third parties, these links are provided for your information only. We have no control over the contents of such websites or resources. We assume no responsibility whatsoever for the content contained in such linked websites and resources and we will not be liable for any direct, indirect or consequential loss or damage which you or any other party may suffer due to your use of such linked website or resource. Furthermore, such links should not be interpreted as an endorsement by us of any website or resource in any way whatsoever.
Linking to our Site
You may link to the home page of our Site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not, however, establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. Furthermore, you must not establish a link to our Site on any website that is not owned by you.
Our Site must not be framed on any other website, nor may you create a link to any part of our Site other than the home page.
We reserve the right to withdraw this linking permission without notice. You must comply with any request we make for you to remove such link to our Site.
Intellectual Property Rights
Except where we have stated otherwise, we are the owner, controller or licensee of all intellectual property rights existing in all content, material or information contained on our Site. This includes, though is not limited to, any images, illustrations, designs, photographs, streaming and video content, written content and any other content that forms part of our Site. Such content is protected by copyright laws, trademark laws and other intellectual property rights, all of which extend by way of treaties around the world. All such rights are reserved to us.
You are solely responsible for configuring your information technology, computer programmes and platform used in order to access our Site. Like the majority of websites, we cannot guarantee that our Site will be secure or free from bugs or viruses. Accordingly, you should use your own virus protection software when visiting our Site. We will not be liable for any loss or damage, direct, indirect or consequential, caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Site or to your downloading of any content on it, or on any website linked to it.
Furthermore, you must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.
Shop Returns & Refunds
As your purchase will have been made through the distance selling regulations you are entitled by law to cancel the order within 14 working days. We must receive the item back within 14 days for you to qualify for a refund.
If for any reason you are not happy with your purchase we will give you a full refund (exclusive of shipping charges) and you must notify us by email or telephone of an intent to return goods within 14 days after you have received the item.
Items must be returned fully insured for the price paid, in the same condition as dispatched, in the original packaging, without any alterations, tampering, unauthorised testing or damage. Please also include a copy of your sales receipt.
Returns or credits will be processed within 14 days of receipt and inspection of item(s). We will confirm receipt of the returned item(s) and completion of the refund by email.
Return postage will be paid by the buyer.
International returns will need to be clearly marked as Antique Return. Failure to do so will result in an import duty charge, which will be deducted from any refund amount.
In the unlikely event of an item going missing in the post, we will not be able to refund the item until 40 days after the date that it was first posted.
Unless otherwise stated, any sizing and colour assessments attributed to diamonds and coloured gemstones are necessarily determined without disturbing the integrity of the piece; therefore, assessments represent close approximations, due to limitations imposed by the mount.
We will not consider the opinion of any other 3rd party.
Should you feel that your item has been misrepresented then please return the item within 14 days and we will pay for an independent assessment to be carried out.
Any unauthorised testing will result in no refunds being made under any circumstances.
If the item has been proven to be misrepresented you will receive a full refund and your shipping costs refunded.
You can contact us using our contact page
P.O.Box 13762, North Berwick, EH39 9AR
9A Bankhead Medway, Edinburgh, EH11 4BY. Registered in Scotland #605667.
"I just wanted to message to say how much I love my ring, I feel you really listened and understood my initial ideas and have created something perfect for me. I can’t thank you enough and it will be a pleasure to wear it everyday!! It’s one thing loving something aesthetically but quite another when there’s an emotional connection too."
"Oh, my goodness - I am so in love with this ring! It surpasses all expectations, and is just exquisitely beautiful." "How is it able to be a big chunker (technical term!) *and* ethereal! " "It’s amazing. And absolutely ‘me’. I am truly the custodian of it, and at the same time, it feels a part of me." "That feeling that I’ve always had it." "I know you know how brilliant Jacqui is, but I want to say just how kind and professional and patient and inspirational she’s been. Her attention to detail, and getting the best result for me, has been an extraordinary and excellent experience." "And I thank you, too, for our initial correspondence, meeting, and ideas. It truly has been a journey, as I didn’t know what I truly wanted - until I did!" "I am utterly enchanted and delighted - thank you and Jacqui very much for my beautiful ring. " "And please thank the goldsmith for - somehow - turning a dream into a reality." "I’m heartglad, I really am."
"I wanted a special pearl necklace for my wife to celebrate our 30th wedding anniversary but knew very little about pearls. I was given Clare’s name as an expert and duly contacted her. Not only is she hugely knowledgeable but gave extremely good advice and grasped instantly what I and my wife wanted. She found exactly the right piece (a natural pearl necklace) and then ensured it was a correct fit. She had the knowledge and contacts to have it superbly restrung. In addition Clare is an extremely nice person who goes to great trouble and it is a pleasure to deal with her."
"I'm holding you entirely responsible for my walking into lamposts as I will be too busy admiring my beautiful new ring!! Thank you - I absolutely love it. I am over the moon it all worked out and feel like the luckiest lady in the land."
"Clare is one of the most highly regarded and best known faces in the jewellery profession in Scotland. We've benefited from her expert advice over the years when acquiring key pieces - advice delivered with the utmost discretion and knowledge of the market. It's always a pleasure to work with Clare and enjoy her good humour, passion for jewellery and artistic flair."
"We were introduced to Clare after a lecture she gave in which her expert knowledge and enthusiasm for her subject was evident. We were so impressed by her we sought her assistance in sourcing a large, emerald cut diamond and suggested a budget. She took an appropriate amount of time and found exactly what we were after. This was the first of a variety of auction purchases Clare has assisted with, from £1,000 to several hundred thousand pounds. Clare's advice on quality, price and resale desirability has been exemplary."
"Clare recently came to the Royal Scots Club to do a talk on Famous Women Jewellery Collectors as part of our annual Afternoon Tea event. I had some wonderful feedback from the members who said how interesting the talk was and how much they enjoyed looking at all the dazzling images. Clare’s lecture was well thought out, she kept our members entertained and she was a pleasure to work with."
"I approached Clare to help with an old ring I had sitting in a box which had been damaged and rarely worn to enquire about the possibility of either repairing or selling it on. Clare was fantastic throughout the process and kept me fully informed via email. After I decided the best option was to sell it Clare put me in touch with an auction house in London where she knew we would get the best auction price and we certainly weren’t disappointed. I would definitely recommend Clare for any jewellery sales and hope to be back to her as a buying customer one day."
"I just wanted to write you a note to say how very much I adore the pendant and chain, it has really beaten all my expectations on how beautiful it could be. It was wasted as a ring! You’ve been an absolute pleasure to work with, and thank you for putting up with my tardy email replies and delayed phone calls. Thank you very much again."
"Clare, I wanted to thank you for all your great work in commissioning Peter's signet ring. I really appreciated the time you took to ensure that we got the correct crest and your advice and expertise on the style, size and fit was really very much appreciated. And all done in secret squirrel fashion so that it was a surprise for his birthday! As you know he's really delighted with the result. Thanks again."
"Words can't really convey how much Mum's ring means to us, especially mum. The care and attention to detail that you applied to the work from the beginning to end is immeasurable. The piece itself symbolises so much sentiment and meaning, and with your careful consideration it turned out to be exactly what Mum had visualised. It would have been so easy to buy a mainstream ring from a jewellery shop, but there is no way it would have held the same significance and meaning. "
"I was in need of someone to do what I thought was the impossible - transform the setting on my engagement ring without actually making it look like a transformation (I wanted my ring to still look and feel the same). The finished product was just beautiful. My diamond was now a very subtle but stunning tulip setting, revised from the rather impractical 4 prong setting that kept breaking. I cannot explain how happy I was with the finished result. Absolutely delighted. Thank you Clare. "
"Clare Blatherwick was an absolute pleasure to deal with, she made me feel at ease immediately. Clare is very professional and really goes the extra mile. It was a tricky design brief as there were diamonds from different pieces of jewellery, which were very precious to me, that I was looking to have made into a new ring and necklace. Clare has an incredible knowledge and passion for jewellery and I enjoyed working with her to come up with the perfect designs. I am absolutely delighted with my new ring and necklace, they are exactly what I asked for and I wouldn’t hesitate to recommend her."